| Username |
Post |
| rendra wasito |
Posted
on 09-Aug-03 08:55 PM
Fulbari Resort was full of fools. Now Amatya can convert it into a free range kukhura ko ful fulbari chicken resort. His fulbari will be useful for eternal Ma Puja ritual supply ground.
This is my management thought for the day. What will be yours ?
Crisis and drama are part of daily life in hospitality - something most of us learn to survive. But, with a little thought and planning we could thrive. Our lives would be less stressful, costs lower and business more profitable :
By: Ranjit Shamsher Jung Bahadur Rana
Effective crisis planning and management is a must. That is if you want to stay and keep your business on track.
Some of us prefer to turn a blind eye to warning signs, waiting instead until we have no option but to handle the fallout of a situation which could have been diffused - even avoided completely with a structured plan and pre-emptive response in the first place.
Can we all be expert crisis managers, or are some people better at it than others ? The cooler heads are better at making the plans, and the pushy types are usually better at handling the emergency when it strikes.
Who should we get to prepare our business for a crisis, and who handles things best when the sky is falling ? Are some people experts with 10 years experience - or do they just have one year of experience repeated 10 times over ?
At some time or another every business has to face up to a crisis - even if it is simply the unexpected, happening at the most inconvinient time. Key staff resignations, equipment breakdowns, people issues, industry disputes - one way or another your turn will come. Put a plan in place though and you can minimise the damage.
Now is the time for avoidance - before the pressure is on. Thinking ahead, backing up, clear policies and documentation are the key to good management and efficient operations.
make a quick mental note of the potential factors you have in your business and identify a few that you could rectify right now:
* One set of keys ?
* One person who knows how to cook your most popular dish ?
* One person with patience to organise the rosters ?
* One trained first aid member amongst staff ?
* One person who banks the cash ?
* One exit ?
* One functions coordinator ?
* One aging fryer ?
* One refrigerator ?
* One shared staff locker ?
People problems are a factor that can impact your business severly. Who hasn't had to deal with unrealibale staff, work place accidents, sudden resignation, illnesses or drug addictions ?
Then there are those most pressing product issues such as food poisoning, liquor liability - and don't forget the noise factor! You know. The new apartment dwellers who move into your area because they like the cosmopolitan feel and then want to turn it into sleepy hollow with a 9 pm curfew.
Equipment problems haunt us - maintenance, capacity problems, computer crashes are all just part of a day's work.
Neighbourhood issues are another consideration. Road closures, blackouts, floods, earthquakes and weather are all beyond our control but can impact our bottom line.
National issues as diverse as the Olympics through to elections or the drought take their toll, while on an international scale the ripple effect of war, plague, catastrophe or trade issues is inestimable.
And what about the ones we hope don't ever happen to us ? Customer issues such as heart attack, epilepsy, accidents or major complaints.
Crime too can be catastrophic - arm holdup, stolen information or equipment theft can have majot implications and can have a long lasting effect on staff, as can fire.
Do you have adequate insurance and have you thought about insuring two of your most important assets: your chef and your manager ?
If and when it hits the fan, what is your communication policy to staff, suppliers, customers, guest representatives such as concierges, owners and directors, banks and lenders or even media. Most of them will hear about it, and if you don't give them an explanation they will be making up their own stories.
While there is no point in fretting over all the 'what ifs' a simple plan in place will ease the stress under the worst possible scenarios.
Some quick fixes that will definitely work for you:
* check the fire equipment and walk-through an evacuation with your staff
* Food-safety rules need to be documented and enforced
* Make a Responsible Service of Alcohol course compulsory for all front-of-house staff
* First aid training for at leasttwo staff
* Equipment checks before your busy season
* Quality equipment that can handle a rush
* Regular computer backup
* Recipe cards - if we cook, it's written down
* Keep an eye on the neighbourhood news
* Staff planning in adavance for busy periods
* Become more rigorous with staff selection _ if in doubt, don't hire
* Implement staff safety projects (let's not call it training)
* Emergency phone number lists
* Here are our policies, our logbooks, our posters - have your policies and rules on display for any inspections that may happen by surprise
* Adequate insurance coverage
* Practice emergency procedures as a quick training activity - people remeber when they do it, much more than reading or talking about it.
My guarantee: if you implement even one of these things you'll have more money in your pocket.
Here's to less stress !
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| Bhunte |
Posted
on 10-Aug-03 06:03 AM
what is this bullshit?
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| czar |
Posted
on 10-Aug-03 09:04 AM
Illuminating piece. Recommended reading for those in the F&B business but not trained in management.
Splendid writing, when you're not disemboweling and consuming large imaginary animals. Hic. Scusi, must be the Sangria :)
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| rendra wasito |
Posted
on 10-Aug-03 05:49 PM
Bullshit = That all can shit "a" bull on tunte damai bhunte....
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| Bhunte |
Posted
on 10-Aug-03 05:56 PM
rendra wasito ji lyaite patti ki byaite patti ko JBR ho?
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| rendra wasito |
Posted
on 10-Aug-03 06:04 PM
I am "A" CLASS>
What kind of Swasti Pranami jaisi Bahun are you ?
Are you a Goji or a Puri or a Giri or a Bharati ?
Are you from eastern Nepal Parbat or western Nepal prabat ?
Are you a Dhime bahun or a Tapari Bahun ?
Do you eat Sheto Salimgram (deema or Kukhura ko Phul) ?
Do you eat bhutle saag (Red Cock Rooster) ?
Do you drink Nar Singh Twak (alcohol) ?
I will continue when I finish sitting in me thunder box tommorow me little wi wee pee dicki little tricky carrying Tunte Bhunte foooooche birdar no....
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| mister_sajha |
Posted
on 10-Aug-03 08:39 PM
Bhunte-Tunte eats THE Seto Saligram, and want dream to write a HECONIMIC policy in Nepal that Bill Gates and his company will move to Kathmandu after he returns to Nepal finishing his thado tuppi PHD.......his fantacy is to build a super CMU in Gorkha.......as he is a HAWALDAR.....who got a scholarship with the blessing of a corrupt politician.......
THis Bhunte Hwaw-Hwaw Reminds Ashu''s LAKADDA in his Saligram dinner, and big Ball in his Dimma lunch.....
Hmmmmm......JIMU~ ......(In Mathmatics ~ (tilda) is for "Inverse") ...Guiye....
See Bhunte Hawaldar, I write instructions that directs ROBERTs who are more intelligent than how you think how intelligent you are.....right in CMU....
YOu make a dump policy in Nepal...but I make an algorithm that helps you to waggle your tail in sajha.com...and cry "I am Great Bhunte of NPC"......You guiye Bhunte of NPC, never forget, WEB protocol was invented by a creative and inteligent mind, not by your economic policy under NPC and your college who has 3 out of 4 graduates who served in NPC.....you damn looser....you are the pupet of Technology that a great mind creats.....remember the figure $200 in Nepal that always challenges you like a ass hole...HICONIMST.....
You ass hole GORO bhunte...."Sal ko pat ko kachaura"... you as a Ass Hole do not goto NPC that poor Nepali will still have to undergo as many years of failed Pancha Barsiya Yojana as your age is.......
Come to me..I will program your GOBRE GIDI....
Jimu~ guiye.........the great Bhunte........
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| mister_sajha |
Posted
on 10-Aug-03 08:43 PM
Bhunte Tunte eats THE Seto Saligram, and want dream to write a HECONIMIC policy in Nepal that Bill Gates and his company will move to Kathmandu after he returns to Nepal finishing his thado tuppi PHD.......his fantacy is to build a super CMU in Gorkha.......as he is a HAWALDAR.....who got a scholarship with the blessing of a corrupt politician.......
THis Bhunte Hwaw-Hwaw Reminds Ashu''s LAKADDA in his Saligram dinner, and big Ball in his Dimma lunch.....
Hmmmmm......JIMU~ ......(In Mathmatics ~ (tilda) is for "Inverse") ...Guiye....
See Bhunte Hawaldar, I write instructions that directs ROBERTs who are more intelligent than how you think how intelligent you are.....right in CMU....
YOu make a dump policy in Nepal...but I make an algorithm that helps you to waggle your tail in sajha.com...and cry "I am Great Bhunte of NPC"......You guiye Bhunte of NPC, never forget, WEB protocol was invented by a creative and inteligent mind, not by your economic policy under NPC and your college who has 3 out of 4 graduates who served in NPC.....you damn looser....you are the pupet of Technology that a great mind creats.....remember the figure $200 in Nepal that always challenges you like a ass hole...HICONIMST.....
You ass hole GORO bhunte...."Sal ko pat ko kachaura"... you as a Ass Hole do not goto NPC that poor Nepali will still have to undergo as many years of failed Pancha Barsiya Yojana as your age is.......
JIMU~ (Tilda is for "inverse" in Math) Guiye bunte, you draft THREE Thado Dharso in your nidar before you layout policy in Nepal.....
I do not want to undermine your academic adventure as your granda pa spent too much money and effort, though..You canl be a good Technician...but remember, you can not be a pioneer as my WARRANTY....that I can sense on you easily......
Come to me..I will program your GOBRE GIDI with smart bits and bytes....
Jimu~ guiye.........the great Bhunte........
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| Bhunte |
Posted
on 11-Aug-03 02:53 AM
Mero pyaro chhora Mister Sajha,
timro patra paye. Timri ama lai sanchhai chha. Chhora ko CMU ko ke chha pragati? Timro Bau Bhunte lai yeha sajha posting bata sabai kura abagat gardai gar
:- Mister Sajha ko Bau Bhunte
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| Bhunte |
Posted
on 11-Aug-03 03:11 AM
Sabai ko Sajha Chhora Mister_Sajha, tan ta CMU gayera ta Sarai ni Bigris re bhanchhan...ka kasko taluwa pani chatdai chhas re....mero sajha chhora bhayera tero bau bhunte ko ijjat rakha hai...ha ha ha looser bastard mister Sajha sabai ko sajha chhora...hahahaha
keep writing...
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| mister_sajha |
Posted
on 11-Aug-03 07:49 AM
Bhunte Damai,
Taile malai BAU bhanda sarai khusi lagyo.....I thought last night you got DNA test to find out your biological father Mister_Sajha.........Tero Almony support ko paisa jamma garera rakheko chhu........Judge Judy ko court ma na_jalas ni.....
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| bhenda2 |
Posted
on 11-Aug-03 08:51 AM
Mr Wasito = Mr_Sajha
eee dui ekai hun jasto lagcha malai.
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| Bhunte |
Posted
on 11-Aug-03 09:34 AM
chhora mister sajha,
taile cmu gayera ta nepali language polera khais ni...read carefully....tanlai maile chhora bhaneko suninas ki ke ho sale bhate kukkur....ha hah ahh
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| marich |
Posted
on 11-Aug-03 10:02 AM
Mero dui paise bichar, " jhagadako ookhati Dui chamcha pani".
Aba jhagada garya hoina, creative criticisma ma bhag lya ho bhannu huncha bhane tapai dubai janali ma purna saphaltako kamana cha..
arko sano kura maile sikkeo yehi sajhabata , please do not take it personal when someone tries to defame, belittle, demoralize and what not.
aba hoina chora - bauko mahabharat na dekhai choddina bhanne bhe , u uta maile jagga kindya chu, tettikai lagi ..jam uta jam..aba ya kunama ke ko ladi ra..uta kheta ma halo jotna nabhyyai ra belama..la..mero khet khali cha ..uta . Jau jau ..la la jau
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| Bhunte |
Posted
on 11-Aug-03 11:02 AM
marich jyu, i agree with u...
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| mister_sajha |
Posted
on 11-Aug-03 11:43 AM
Bhunte Hwaw-Hwaw,
....Hahahahaha....
hera aba ta ma sanga JUKA jastai tasi rako jhas.....I gotta do lots of things...Importanly, I got an exam bholi...Aba hera padhnu ta paryo nai.....
Tesaile, ta yaha Sajha Tole ma BHUKDAI BAS bas....After exam, I will bring you some RANGO ko REAL BONES.......
Ann, tyo DNA certificate tero social Bau lai PRIORITY mail garera pathai hal....also buy delivery confirmation...
mmmmmm mero JHADKELO SON.....mero BHUNTU...mmmmmmm
Ye, BHAT MARA....ta HIconomist, hoina ta?? Talai Bajiya Aalu....Nepal ko policy lekhchhas, hoina ta?? NPC ko Subba...Hahahahaha.....
Tero Bau MS ko talai dherai dherai Aasirbad chha....La ta tero Bau MS ko GUN-GAN gaudai bas.......
hwaw-hwaw.....hwaw....ma bhunte...ma bhunte.....Hahahahahhaha...
talai....Gorkhe!
The end! Yes, The end!!
But, Let Bhunte hwaw..hwaw..hwaw...hwaw...Hahahah...hahaha...hahaha
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| mister_sajha |
Posted
on 11-Aug-03 11:46 AM
Marich,
Thax...yes, now I put 2 tea spoons of water into my mouth....
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| NepaliChora |
Posted
on 11-Aug-03 03:39 PM
Bheda2,
Mr Wasito = Mr_Sajha
Couldn't agree more.
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| NepaliChora |
Posted
on 11-Aug-03 03:46 PM
I meant
Wasito = Mr_Sajha
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| bhunte |
Posted
on 14-Aug-03 09:00 PM
sabai ko sajha chhora mister_sajha,
you are not sure of your dad yet? still conducting DNA test at your recognized graduate program at CMU(carneige mellon univ.)?? you will find extremely lucky to find a father like me, but sorry no thanks. i won't accept a 'kuputra' like you. but i will help find who else might be your dad ...KEEP BARKING with your typical Hwah Hwah.....
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