| Username |
Post |
| Calling Card |
Posted
on 25-Dec-01 08:43 AM
Seems like HIMTEL is down. Does anyone know what's going on or if it's going to be back soon?
Hope it will be back working soon.
|
| villageVoice |
Posted
on 25-Dec-01 05:49 PM
Hey, it's almost impossible to call Nepal. I have been having this problem for the last couple of days. I live in New York City and use Diamond UCN.
Any suggestions? A lot of other people have had similar problems.
|
| kb |
Posted
on 26-Dec-01 10:34 AM
Most of the calling cards use illegal bypass operations to terminate calls in Nepal. NTC has recently cracked down on these operations and hence the difficulty in calling Nepal using calls costings less than USD 0.60. The accounting rate NTC charges (for terminating calls into Nepal) is USD 0.50 cents. So any call which costs less than USD 0.60 is 'likely' to be affected.
FYI
1. NTC pays only USD 0.03 cents to to terminates calls to the USA but charges its customers more than USD 1.50 for calls to the USA, a neat 5000% profit.
2. Most of the illegal bypass operations have been affected EXCEPT the ones operated by engineers and managers of NTC. Get it :-).
3. Some bypass operations that have paid NTC staff members/managers 'adequately' are spared. So all is not lost!
Bohra
|
| triedTooManyTimes |
Posted
on 26-Dec-01 10:50 AM
It has been next to impossible to call Nepal using Himtel these days. I have had problems since last 4-5 weeks. Unfortunately I was one of those people who bought the $100 calling card. I lost quite a few dollars without even getting connected. At times I get connected and I could hear everything from Nepal but they could not hear anything. Last few weeks, you can not even get connected. Tried calling Himtel customer service (good luck!!) but they do not want to refund your money and give no explanation at all. All they say is try again aftertwo weeks!! And I believe they are still selling the cards too.
|
| Biswo |
Posted
on 26-Dec-01 12:45 PM
Huh. So this was the reason.
I thought somebody blew up the towers somewhere.
|
| Hemendra Bohra |
Posted
on 27-Dec-01 01:18 AM
Dear "triedTooManyTimes",
If what you say is true, then I must urgently improve our customer service.
It is definitely true that our card hasn't worked since Dec 13th. Very
few calls are going through. Even then we thought it would be better to
keep the access number working so that some "lucky" customers would be
able to get through to Nepal.
This problem has affected all calling card providers to Nepal, and even some Tier 1 carriers.
It is not true that we are still selling cards. Online payment forms were disabled on Dec 11th. All our resellers were instructed to stop selling the cards. They could
either return the cards to us or keep them until the service resumed.
When our customers called us, we explained to them the situation, and left
with them to decide whether to:
-- get refund
-- add money (some insisted on trying)
-- or just wait.
This is not the end of Himtel. Our service will resume when we find a reliable carrier. We are currently negotiating prices with the traditional carriers. When the service resumes, our price would most likely be higher than before, but it would still be cheaper than calling direct from home or a dorm.
We have always given refunds to our customers when their calls did not
go through or when they did not like our service (the remaining amount).
Please email me (bohrahs@himtel.com) your phonecard number and I will make sure that your concerns are immediately addressed.
We have kept our customer service lines open. You can call us at 1800 543 6540 between 9am and 1pm and 8pm and 1am EST, or email us at customercare@himtel.com.
I sincerely apologize to all our customers for the inconvenience caused by this particular problem.
Thank you very much for using Himtel, and we hope to continue serving you in the future.
Thanks.
Hemendra Bohra
Himtel, Inc.
|
| joie de vivre |
Posted
on 27-Dec-01 09:25 AM
Perhaps I'm one of those lucky few Hemendra Bohra is talking about. I called two people in Kathmandu last night and got through instantly. Or perhaps things have been fixed by now?
|
| Gues |
Posted
on 27-Dec-01 02:43 PM
Dear Friends,
One best alternative is buy Kantipur card from Dhukuti.com. It's a wonderful card. Price and quality is same as Himtel if not better. Katnipur card no connection problem.
You have to sign in first and get approved. After you get approval, do not forget to login first before you buy to enjoy wonderful discounts from Dhukuti.com.
This is one of the best place to visit for different products. They constantly offer the best cards in the market.
Good Luck.
Hari
|
| kancha |
Posted
on 28-Dec-01 02:12 AM
The problem with himtel is their illigal activities shutdown by the NTC in Nepal.
I hear himtel had a big hakim in NTC before Now He lost his Job and Himtel lost there lines. Himtel used to bypass lines from Nepal telecom and route calls from their system. When Nepal telecom crackdown their activities they have to depend on few lines now.
there is card on www.nepalnews.com works same way himtel used to work, it also down.
There are still some other cards are working as Hari mention of Dhukuti.com they have some great card for nepal.
Good Luck himtel, I have some ballance left on my card :)
|
| nepali keta |
Posted
on 29-Dec-01 02:03 AM
Any good news for calling to nepal?
What's wrong wiht Hemendra cards, it's not working?
|
| Anish |
Posted
on 29-Dec-01 11:38 AM
I use Kantipur card for Nepal. It's a great connection same like Himtel.
You need to sign up with www.dhukuti.com to buy it. After you get approved first time then you can buy 24 hrs. online. One thing I like on this site is you don't have to call and request for phone pin.
Good Luck.
Anish
|
| Dude |
Posted
on 30-Dec-01 06:55 PM
Hey dude !
the main problem is that Himtel lost it's mind so it is happeninilligalg right now.Himtel is illigal so the problem is coming for those nepali dudes who are really serious. Himtel company is really cheating company, like evil drink blood . It is better to reject Himtel and say to Hemandra " go get a beg in the harvard square"
|
| chaturea |
Posted
on 30-Dec-01 07:16 PM
Himtel!
As it seem to me that you are really doing illegal work, I lost my $80.00 which i send to other state to my friend,just i bought on Dec 9th from you. I become shame in front of them because they are my respected people. Due to your talk and work, I am shame infront of them.what's a hell huh!
this is really shame to call you a nepali, because you are drinking blood to own nepali guys , who work hard whole day and once interested to talk with there family , and you cheated.
shame on you.
|
| An Indun Poet |
Posted
on 31-Dec-01 12:01 AM
My family call me from Nepal via Infotalk card. They call me instead of me calling them. They bought a 10 dollar card which they can use and call me for over 300 minutes. I still haven't figured out where they got the card yet. I bet you could tell your loved ones in Nepal and they will figure out this
If I need to talk to them, I just e-mail them to call me. If its an emergency I just call them and ask them to call me back. Has been wroking fine. There is some lag, and there is an annoying beep every some seconds- but the conversation is fine.
If some fo you are interested I will ask my folks how they got the thing running. All I have done is, I have given them one of my credit cards so that they can use it in emergency situations.
An Indun Poet
please note: I am not an Indian but An Indun Poet!
|
| Well Wisher |
Posted
on 31-Dec-01 11:54 AM
I don't believe a Harvard educated man would resort to illegal means to make a living. I hope the allegations here are wrong.
Best Wishes.
|
| Me |
Posted
on 31-Dec-01 01:46 PM
I don't think Hemendra Ji is resorting to illigal means. He is just using Voice ove IP. He is utilizing technology to offer customers a good deal! If you guys don't like it stick to paying $1.35 a minute to call Nepal. No one's stopping you!
|
| Dude |
Posted
on 31-Dec-01 09:03 PM
It does not matter ,educated in harvard or Bihar university, illegal is illegal.But I am sure you two Me and Well Wisher both are Hemendra 's Best wisher. I hope God bless you both.
|
| a li'l concerned |
Posted
on 01-Jan-02 07:33 PM
Please use your judgement before making any accusations against anyone. Its pretty obvious that some people in this forum are vilifying Hemendra dai just for the sake of it or to satisfy their own personal motives. I live in NYC and only a few people here use Himtel but none of the other cards in the market are working either so there's no need to single out Himtel for the problem. Some of the allegations here sound almost as stupid as the ones making them.
Just look at some of the ridiculous comments, hehehe, what does anything have to do with "evil drink blood". And Chaturea, what gives you the right to make comments like "drinking blood to own nepali guys" just because a card is not working. Hey man grow up...its obvious you know not how to "talk or work" so you're already a shame so things haven't changed much for you.
And the dude with all that propaganda about Kantipur cards or whatever, if you claim that it has a better price and quality than Himtel then I dont believe for a split second that it is not illegal if you claim Himtel to be illegal.
I have no idea about how Himtel cards work or whether it uses illegal means or not. But I have no doubt in my mind that all you hypocrites will be the first one to buy cheaper illegal cards.
|
| Alu panday |
Posted
on 01-Jan-02 07:55 PM
Hi,
Actually we nepali, do not know how to appreciate. Some nepali company started selling dirt cheap phone cards, like himtel did, we are making calls to nepal for 20 - 30 cents, instead of paying 1.20 or more to at&t and MCI. Now our brothers who help us to save lot's of money in trouble and working hard to make our live easier. In other hand we are making all kind of allegation to them.
Try to learn how to apprecitate, if dont know how, just keep your mouth shut.
Have a Happy New Year
|
| Sanjeev |
Posted
on 01-Jan-02 11:16 PM
I agree with Alu Pandey. I don't think Himtel was doing any illegal job. It is Nepal Telecommunication Corp., who do not want to accept new technology. NTC could have charge licensing fee or some kind of fee to legalize the call. Instead as always they're trying shutdown.
We Nepali people need to learn how to respect each other and support each other. We are getting so cheap card thanks to our very few Nepali enterprenuers. We should encourage them to bring more service cheaper.
If Himtel is not giving money back to the problematic card, then I agree with other people that Himtel is bad. Otherwise let's support each other Gorkhali ho.
If somebody thinks that he/she can do better job try it instead of pulling others leg.
Sanjeev
|
| concerned |
Posted
on 01-Jan-02 11:33 PM
I also agree with the later postings. The earlier ones were maliciious and ill-informed. Some people are just blaming Himtel and Hemendra so that their even worse "kartuut" would be overshadowed. Instead of blaming the phone cards, we should also look at how we have contrubuted to flourish these practices.
|
| concerne |
Posted
on 01-Jan-02 11:34 PM
I also agree with the later postings. The earlier ones were maliciious and ill-informed. Some people are just blaming Himtel and Hemendra so that their even worse
|
| joie de vivre |
Posted
on 01-Jan-02 11:52 PM
I agree with Alu Pandey too. Where's our appreciation for Himtel? If it weren't for Hemendra Bohra we'd be shelling out $1.50 per minute instead of the 27 cents or so. Typically Nepali of those folks who've been dissing Himtel and Hemendra.
PS - I've had no problem with Himtel, now or in the past. After reading the intials postings here I tried calling Kathmandu and got through perfectly fine. Maybe I'm just lucky but I'm not even sure if these folks have a firm ground to stand on in their accusations since I've always been able to get through to Nepal. In fact, I just spoke to my aunt in Nepal a few hours ago.
|
