SUMMARY As a Training & Reporting Analyst you will work directly with our customers providing them with guidance and the skill-set to help leverage their data with our suite of products. This role will have a direct impact through conducting trainings, designing customized reports, and collaborating with internal teams such as Support, Customer Success, and Sales. LIFE OF A TRAINING & REPORTING ANALYST Become knowledgeable of Jet Reports suite of products to meet customers’ reporting and business intelligence needs Educate partners and customers in both online and classroom trainings; travel may include up to 40% Maintain necessary documentation regarding customer interactions in internal systems Analyze business requirements and assist customers with creating a project plan pertaining to their training and reporting needs Analyze and discover data within business reports, making sure data and calculations are accurate, resolving any errors Continuously learn and stay up-to-date with new features within our products, primarily Jet Professional Collaborate with Support when issues arise with customers regarding any software malfunctions Engage with our customers and collaborate with our Customer Success and Sales team to ensure we are meeting customers’ expectations From time-to-time assist our BI team with Jet Enterprise solutions for our customers. TO BE SUCCESSFUL YOU’LL NEED A strong background in computer science and/or a completed bachelor’s preferably in computer science, finance, or accounting The ability to evaluate and manage customer needs for small and mid-size businesses Strong desire to learn about technical concepts and apply them to real-world situations Manage multiple projects and trainings with minimal direction Excellent written and verbal communication, training, and troubleshooting skills Strong interpersonal skills for collaborating with customers, colleagues and partners Advanced Microsoft Office skill-set in Excel, PowerPoint, Outlook, Office 365, etc. General understanding of relational databases (Microsoft Dynamics NAV, GP CRM or equivalent) is a HUGE plus Exposure to business analysis, data warehouses, and business intelligence concepts and structures a plus Experience developing content and designing curriculum a plus. Apply here https://www.worldjobtrends.com...